Deputy Chief of Elderly Services長者服務副總監(註冊護士/RN)

Job Description


a)     Leadership Role for Shaping Culture Homes’ Eldercare Services

  • Responsible for the overall management and development of both Elderly Homes of Culture Homes.
  • Ensuring the project is financially viable, controlling and monitoring the income and expenditure of all services
  • Ensure delivering the highest quality services and personal care to residents

 b)     Oversee the overall management of the Elderly Services

  • Lead the team to provide quality services and care for the elderly.
  • Monitor and influence the quality of care that is provided to clients by overseeing all activities of client care and ensure an optimal level of care.
  • Supervise and review the workflow and documents periodically with superintendents and report to Chief of Elderly Services, in view of quality care and maintain a clean, orderly, and safe environment.
  • Review and monitor the standard of outsourcing services
  • Proactively assess and prevent problems that could result in customer dissatisfaction or failure to deliver contracted services.
  • Responsible to recognize risk and implement plans to control and avoid such risk, including but not limited to review all incident reports submitted by the Superintendent of the two RCHEs.
  • Set and monitor the progress of meeting financial goals and maintaining occupancy level
  • Lead capacity planning of human resources for ensuring a stable and capable workforce to support the business; and implement staff development / succession plan for long-term business development
  • Assess and monitor the standards of professional staff periodically, provide appropriate training for staff to enhance the service quality
  • Ensure all necessary licenses are in place and timely renewed

c)     Client Management and External Communications

  • Ensure the overall administration and maintenance of a high-quality standard of clinical care services, safety, tidiness, sanitation, and maintenance of the facility are in full compliance with legal requirement and related code of practice
  • Inspiring and encouraging the supervisors and frontline staff to uphold the best practices to the clients
  • Promote Eden Alternative philosophy at the two homes so as to improve the wellbeing of Elders
  • Conduct quality assurance program such as customer’s survey
  • Maintain relationships with district officers, the neighbourhood and community, as well as all outreach services and NGOs
  • Carry out marketing strategies and promotional activities to ensure a positive image of the community
  • Handle complaints from clients


  • 8-10 years experience in Elderly Homes.
  • Holder of a valid Registered Nurse Practicing Certificate issued by the Nursing Council of Hong Kong
  • Immediate available would be an advantage



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